BASI PILATES ACADEMY - SINGAPORE

TERMS AND CONDITIONS

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Please read our Terms and Conditions (T&C) carefully as these T&C constitute our legal contract with you. By booking classes or sessions with BASI Pilates Academy - Singapore (BPASG), you are confirming you have read the Terms and agree to be bound by them. 

 

Group Class Booking Policies (Applicable only to BPA SG packages)

• To attend a Group class, you must purchase packages and reserve a slot using your registered ‘Vibefam’ account. 

• All packages sold are non-shareable, non-refundable and non-transferrable.

• You can book classes 3 weeks in advance. 

 

Waitlist

• When a class is full, you can book yourself onto the waitlist. Students will be notified at least 2 to 12 hours before the start time of class whenever there someone cancels.

• If you do not wish to attend the class, please remove yourself from the waitlist. No refunds will be made for booking errors. 

 

Group Class Cancellation Policies

• Clients can cancel group class bookings at 12 hours in advance, without being charged.

• Late cancellation and no-shows will be charge in full.

• Instructors may be substituted without prior notice.

• To request for wavier, please email to basipilatesacademysg@gmail.com and state your reason.

• No refunds will be made for booking errors. 

 

Private & Duo Sessions Booking Policies

• All private & duo sessions would be scheduled by the Instructor.

• Clients can cancel private bookings at 6 hours in advance, without being charged.

• Late cancellation and no-shows will be charge in full.

 

Package Validity

• Once you purchase a package, you have 60 days to book your first class before it expires. 

• Clients with multiple packages will have extended validity.

• To request for package extension, please email to basipilatesacademysg@gmail.com and state your reason.

 

Studio Etiquette

• For hygiene & safety purposes, grip socks are compulsory.

• Please wear comfortable exercise clothing that is sufficiently form-fitting to allow your teacher to see your body alignment.

• You acknowledge that our instructors may use tactile cueing and adjustment methods or make physical contact with you for correction purposes. 

• For all first timer group class participants, please arrive studio 5 min in advance for the instructor to run through the setup of the machine. Otherwise, you will be denied entry and still be charged for the session. 

• If you are late for your class, you are only entitled to the remaining portion of the time slot you booked.

• For your safety, please do not use the studio equipment without the instructor’s supervision.

• Please turn off all mobile phones before your workout.

 

Health & Medical Conditions

• You must notify your instructor if you have any pre-existing injuries or medical conditions. 

• If you are pregnant or have any medical conditions, you are not allowed to take part in our group classes. Our instructors reserve the right to remove you from attending group classes due to your circumstances.  

• Our staff are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort, or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.

• You acknowledge that there are certain inherent risks and dangers in fitness activities and the use of exercise equipment in association with the Classes and use of the Facilities. You acknowledge  that we will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, the undertaking of any such exercise program given by our instructors.  

 

Security of Personal Belongings

• We are not responsible in any way for the safekeeping of your personal belongings that you bring into our Studios. As such, we strongly recommend that you store any personal belongings in the studio storage facilities provided for use for the duration of your visit.

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Your Personal Information

• Each account requires password protection, and the confidentiality of the password should be strictly maintained by each customer. You agree to accept responsibility for all activities that occur under your account and password.

• You consent to receive communications from our studio electronically. We will communicate with you by email or by posting notifications on the Website. You understand and agree that all agreements, notices, disclosures, and other communications that our studio provides electronically, satisfy any legal requirement that such communications be in writing.

• Our studio reserves the right to use photos or videos captured during the classes for promotional purposes.